Contact information

CONTACT INFORMATION

Last updated: March 2026

HOW TO REACH US

We are here to help with any questions about your order, our products, shipping, returns, or anything else. The fastest and most reliable way to reach us is by email.

Email: support@primenaturals.store Response time: Within 1–2 business days

We read and respond to every single email. When you contact us please include your order number if your enquiry relates to a specific order — this allows us to locate your details immediately and respond to you faster.

WHAT WE CAN HELP WITH

  • Order status and tracking updates
  • Shipping questions and delivery concerns
  • Returns, refunds, and exchanges
  • Damaged or incorrect items
  • Product questions
  • General enquiries

RESPONSE TIMES

We respond to all emails within 1–2 business days. Business days are Monday through Friday, excluding public holidays. Emails received on weekends or public holidays will be responded to on the next available business day.

During peak periods such as major sales events or holidays, response times may be slightly longer. We appreciate your patience and will always get back to you.

BEFORE YOU CONTACT US

Many common questions are answered in our policies. You may find your answer faster by checking:

  • Shipping Policy — for processing times, delivery estimates and tracking
  • Return & Refund Policy — for our 30-day guarantee and how to request a return
  • Order confirmation email — for your order details and tracking number

If you did not receive your order confirmation email, please check your spam or junk folder before contacting us.

BUSINESS INFORMATION

Store name: Prime Naturals Website: primenaturals.store Email: support@primenaturals.store

OUR COMMITMENT

We are a small team and we take every customer enquiry seriously. We will always respond honestly, work to resolve your issue fairly, and treat every customer with respect. If something has gone wrong with your order we want to know about it and we want to fix it — please always reach out to us directly before taking any other action.