Refund policy
Return and Refund Policy
Last updated: October 28, 2026
This policy applies to all purchases made on primenaturals.store. Prime Naturals is a brand owned and operated by KD Commerce LLC, a Wyoming limited liability company, 30 N Gould St Ste R, Sheridan, WY 82801, United States ("Prime Naturals", "we", "us", "our").
1. Our 30-day guarantee
If you are not happy with your order, you can ask for a refund within 30 days of the date your order was delivered. To qualify, the books must be returned in the same condition you received them: unused, undamaged, and not written in or torn.
2. How to start a return
Always contact us before sending anything back. Items sent back without contacting us first may not be accepted.
- Email support@primenaturals.store or call +1 (307) 416-1997.
- Include your order number and the reason for your return.
- We will reply within 1–2 business days with return instructions and the correct return address. Please do not send returns to our business address in Sheridan, Wyoming, as it is not a returns warehouse.
For change-of-mind returns, you pay the return shipping cost, unless the law in your country says otherwise. We recommend a tracked shipping service, because we cannot refund a return we do not receive.
3. Damaged, faulty or wrong items
If your order arrives damaged or faulty, or you received the wrong item, email us within 14 days of delivery at support@primenaturals.store with your order number and a photo of the problem. We will send you a free replacement or give you a full refund, your choice. In most cases you will not need to send the item back.
4. Refunds
Once we receive and check your return, we will email you to confirm whether your refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card company may take a few extra days to show it. Original shipping charges are refunded only if the item was damaged, faulty, or wrong.
If you have not received an approved refund after 10 business days, contact us at support@primenaturals.store.
5. Bundles and free items
If you bought a bundle offer (for example, Buy 2 Get 1 Free) and return only part of it, your refund is based on the price you actually paid for the items you return. Free items included in a bundle must be returned with the rest of the bundle for a full bundle refund.
6. Cancellations
We process orders within 1–2 business days. To cancel, contact us as soon as possible. If your order has not shipped yet, we will cancel it and refund you in full. If it has already shipped, it cannot be cancelled, but you can return it under this policy once it arrives.
7. Exchanges
We do not offer direct exchanges. If you would like a different book, return your item under this policy and place a new order.
8. Customers in the European Union and United Kingdom
If you are a consumer in the European Union or the United Kingdom, you also have a legal right to cancel your order within 14 days after the day you receive your goods, without giving a reason. To use this right, tell us by email at support@primenaturals.store. You must then return the goods within 14 days of telling us. We will refund the price of the goods and standard delivery cost within 14 days of receiving the goods back or proof that you sent them. Our 30-day guarantee above is in addition to these rights.
9. Your legal rights
This policy does not limit any rights you have under consumer protection laws where you live.
10. Contact us
KD Commerce LLC (trading as Prime Naturals) 30 N Gould St Ste R, Sheridan, WY 82801, United States Email: support@primenaturals.store Phone: +1 (307) 416-1997