Privacy policy

Privacy Policy

Last updated: October 28, 2026

1. Who we are

Primenaturals.store is operated by KD Commerce LLC, a single-member limited liability company formed in Wyoming, United States, trading as Prime Naturals ("Prime Naturals", "we", "us", "our"). KD Commerce LLC is the company responsible for your personal information (the "data controller").

KD Commerce LLC 30 N Gould St Ste R, Sheridan, WY 82801, United States Email: support@primenaturals.store Phone: +1 (307) 416-1997

This Privacy Policy explains what personal information we collect when you visit primenaturals.store, buy from us, or contact us, how we use it, who we share it with, and the choices you have.

2. Information we collect

  • Information you give us: your name, email address, phone number, billing and shipping address, order details, and anything you write to us (for example, a support email or a product review).
  • Payment information: payments are handled by our payment processors. We do not see or store your full card number.
  • Information collected automatically: your IP address, device and browser type, pages you view, links you click, how you arrived at our site, and similar data, collected through cookies, pixels and similar tools.
  • Information from partners: delivery and tracking updates from shipping carriers, and fraud or chargeback information from payment and fraud-prevention providers.

3. How we use your information

  • To process, ship and track your orders, and to send order and shipping emails.
  • To answer your questions and handle returns, refunds and support requests.
  • To prevent fraud, protect our store, and handle payment disputes.
  • To send you marketing emails or text messages, only where you have agreed or where the law allows. You can unsubscribe at any time.
  • To show you relevant ads and measure how well our ads work.
  • To improve our website, products and service.
  • To meet our legal, tax and accounting duties.

4. Who we share your information with

We do not sell your personal information for money. We share it only with companies that help us run our business, including:

  • Our store platform: Shopify, which hosts our store.
  • Payment processors and fraud-prevention providers: to take payment, prevent fraud and manage disputes.
  • Fulfilment partners and shipping carriers: to pack and deliver your order.
  • Email and text message providers: to send order updates and, if you agreed, marketing messages.
  • Advertising and analytics partners: such as Meta (Facebook and Instagram), Google, AppLovin and our attribution analytics provider, to show and measure our ads.
  • Professional advisers and authorities: our accountants, lawyers, or government bodies when the law requires it.

Using advertising cookies and pixels may count as "sharing" or "selling" personal information, or "targeted advertising", under some US state laws. You can opt out as described in section 7.

5. Cookies and tracking

We use cookies and similar tools to keep your cart working, remember your preferences, understand how visitors use our site, and show you relevant ads. You can control cookies in your browser settings and through our cookie banner where one is shown. Blocking some cookies may stop parts of the site from working.

6. Children's privacy

Our books are made for children, but our website and store are for adults. We do not knowingly collect personal information from children under 13 (or under 16 in the European Union and United Kingdom). If you believe a child has given us personal information, email support@primenaturals.store and we will delete it.

7. Your rights and choices

Depending on where you live, you may have the right to:

  • ask what personal information we hold about you and get a copy of it;
  • ask us to correct or delete it;
  • ask us to stop using it for marketing or targeted advertising;
  • opt out of the "sale" or "sharing" of your personal information;
  • object to or limit how we use it, or withdraw consent you gave earlier;
  • complain to your local data protection authority.

To use any of these rights, email support@primenaturals.store or call +1 (307) 416-1997. We will reply within the time the law requires and may need to confirm your identity first. We will not treat you differently for using your rights. We also honour Global Privacy Control (GPC) browser signals as an opt-out request where the law requires it.

8. Customers in the European Union and United Kingdom

We use your information because we need it to fulfil your order (contract), because the law requires it (legal obligation), because we have a fair business reason such as fraud prevention and improving our store (legitimate interests), or because you agreed, for example to marketing (consent).

9. International transfers

KD Commerce LLC is based in the United States, and our service providers may be located in other countries. When we move your information across borders, we use suitable protections such as standard contractual clauses where required by law.

10. How long we keep your information

We keep order information for as long as we need it to provide our service and to meet tax, accounting and legal requirements, usually up to 7 years. We keep marketing information until you unsubscribe or ask us to delete it.

11. Security

We use reasonable technical and organizational measures to protect your information. No method of sending or storing information online is 100% secure, so we cannot guarantee complete security.

12. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.

13. Contact us

KD Commerce LLC (trading as Prime Naturals) 30 N Gould St Ste R, Sheridan, WY 82801, United States Email: support@primenaturals.store Phone: +1 (307) 416-1997